FAQ

What you need to know about our fabrics?

Fabrics can not be sent back because they are cut to size for you. Unless you take a whole roll of fabric ;)
Of course, weaving and printing errors are an exception to this unless we have listed it on the site with the fabric information.

Always wash fabrics before you start processing them. Wash the fabrics preferably on the hand but in the machine not above 30 degrees. Do not put them in the dryer.

1 fabric unit is 50 cm / 0.54 yards. If you need 1 meter of fabric or more, please input the total units and we will send you the fabric in one piece. 
So 1 unit is 0,5 m, 2 units is 1 m, 3 units is 1,5 m, etc.

Our fabrics are not suitable for making nightwear for children.

Despite the fact that our photos are made by a professional photographer, it can happen that a material looks a bit different in real life. These deviations in color and / or structure are no reason for complaint or return.

Also keep in mind that if your fabric is backordered the next shipment may differ in terms of color and / or structure. You can always email us to ask if we can still supply the same fabric.

Satisfied?

Are you satisfied with our products and service then we like it very much if you let us know via our Facebook page or via google. We appreciate this very much and want to thank you for your effort.

Right of Withdrawal ?

After purchasing products the consumer has the possibility to disband the agreement without giving reasons during 14 days. The cooling off period starts on the day after the consumer receives the product or a pre-designated representative by the consumer made known to the entrepreneur.

During the cooling off period the consumer shall treat the product and the package carefully. He shall unpack or use the product only to that extent to as far as it is necessary to judge if he wishes to keep the product. If he does want to execute the right of withdrawal, he shall return the product with all accessories and -if reasonably possible- in the original conditioning and packaging to the entrepreneur, in accordance with the provided reasonable and clear instructions of the entrepreneur.

In case of wanting to return the product please send us an email in with you state you want to return the product. Or let us know trough your Kawaii Kei account The cost of sending the package back will be on your behalf. Returns on fabric are not accepted because it's cut to order.

Shipmentcost ?

We ship via PostNL and DHL and asking you for a contribution to the shipping costs. The costs for the Netherlands are € 2.99.

Delivery abroad

You can order from most countries via the check out. If your country is not listed there you can send us a email via kawaiikei.nl@gmail.com and we will check if it is possible to deliver an order on your adres.

We ship via postNL and DHL and the costs are as follows:

Shipment in Europe (EU)

Envelop post from   00 till 100 gram   € 7,00
Package         from  100 gram till 2 kilogram       € 12,50   DHL
Package         from  2 kilogram till 5 kilogram     € 18,00   DHL
Package         from  5 kilogram till 10 kilogram   € 22,00   DHL

Shipment in Europe (NON EU)

Envelop post from   00 till 100 gram   € 7,00
Package         from  100 gram till 2 kilogram       € 18,50   DHL
Package         from  2 kilogram till 5 kilogram     € 22,00   DHL
Package         from  5 kilogram till 10 kilogram   € 28,00   DHL

 Shipment to VS, Canada and Australia

Envelop post from   00 till 100 gram  € 7,00
Package         from  100 gram till 2 kilogram       € 28,00   DHL
Package         from  2 kilogram till 5 kilogram     € 36,00   DHL
Package         from  5 kilogram till 10 kilogram   € 56,00   DHL

Payment details?

By Bank
If you want to transfer a payment to us, you can do so to the following IBAN number NL78RABO0145541622. To Art View in Oudeschoot.

Paypal
You can send your paypal payment to kawaiikei.nl@gmail.com.

Displeased ?

If you are not satisfied with your purchase or there is something wrong with the product. Then of course we would like you to contact us so that we can see if we can come together. You can reach us via mail kawaiikei.nl@gmail.com or via telephone 0031513631563.

What if you do not agree with us? It might happen that we make a decision that you do not agree with.Then you can report to the Online Dispute Resolution site at ec.europa.eu/consumers/odr/. This is a website of the European Commission that helps to resolve disputes between web shops and consumers throughout Europe. If you live in the Netherlands, you can also contact the disputes committee via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/.