Guarantee and complaints
We have great confidence in the products we sell. We also use them ourselves;)
If there is something wrong with the article you bought from us. Let us know as soon as possible. Of course we will provide a solution.
What if you do not agree with us? It might happen that we make a decision that you do not agree with. Then of course we would like you to contact us so that we can see if we can come together. You can reach us via mail firstname.lastname@example.org or via telephone 0031518-420715.
But what if we can not figure it out together. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not dealt with elsewhere yet, you are free to deposit your complaint via the European Union platform.